Privacy Policy
Last Updated on January 15, 2026
This Privacy Policy outlines the types of information CostFixers ("CostFixers," "we," or "us") may collect from business users of this website and any affiliated business portals operated by us (collectively, the "Platform"). It explains how we collect, use, protect, and allow you to update or delete your business information. This policy also governs data collected during the delivery of our business-to-business services (the “Services”). By accessing or using the Platform or requesting our Services, as a business or its authorized representative ("you" or "Customer"), you acknowledge and agree to the terms set forth in this Privacy Policy. For a comprehensive understanding of the terms governing your use of our services, please review this Policy in conjunction with our Customer Terms & Conditions ("Customer Terms") available at www.costfixers.com/. Any capitalized terms not explicitly defined herein shall have the meanings assigned in the Customer Terms.
1. Collection of Personal Information
By requesting CostFixers' Services, accessing the CostFixers Portal or website, or communicating with us in a business capacity, you consent to our collection of business-related information. This information may be gathered when your business contacts us in writing, online, or verbally with our team members. Additionally, business usage data may be collected automatically via technologies such as cookies to support portal functionality and analyze usage.
While the majority of information is obtained directly from your business, we may also receive business contact information or vendor account data from authorized third parties. CostFixers does not collect unnecessary personal data such as Social Security Numbers, dates of birth, or demographic information. Our collection practices are limited to business information necessary for providing our services and are conducted fairly and lawfully.
The business information collected may include, but is not limited to, business contact information, vendor account credentials, billing records, contracts and invoices, negotiation notes, and portal usage data. This data supports the provision of CostFixers' Services, improvements to and personalization of the Portal, and effective business customer support.
Your business retains the option to withhold certain business information or withdraw consent; however, this may restrict our ability to provide Services. We will retain business information as needed to deliver Services, address disputes, provide support, and comply with legal, audit, or regulatory obligations, consistent with applicable laws and our Customer Terms.
2. Data Owner
"Data Owner" refers to the business entity or individual who has legal authority and responsibility over the business information provided to CostFixers via the Platform or during the delivery of Services. The Data Owner determines the purposes and means of processing such information and retains the right to update, correct, or request deletion of their business data as permitted under this Privacy Policy and applicable law.
3. Data Administrator
"Data Administrator" refers to the individual(s) or entity designated by the customer (Data Owner) to manage, process, and maintain business information on behalf of the Data Owner. CostFixers acts solely as a data processor/administrator on behalf of the Data Owner and does not have any ownership rights or interests in the data. The Data Administrator is responsible for implementing data management practices, ensuring data accuracy, and facilitating compliance with this Privacy Policy and applicable data protection regulations.
4. Information Collected
CostFixers collects only the business information necessary to provide our B2B services. This information may include:
- Business contact information such as company name, business address, business email address, and business telephone number
- Vendor account credentials, including account numbers, usernames, and passwords necessary for service delivery
- Vendor account information essential for delivering the contracted B2B services
- Business billing records and payment information relevant to the services provided
- Portal usage data, such as login times and activity within the CostFixers portal
If you provide business-related correspondence to CostFixers through emails or communications regarding your company's activities or content on our portal, we may collect and associate this information with your business account.
5. Use of Business Information
CostFixers collects and uses your business information for the following purposes:
- To facilitate your business enrollment and fulfill requested B2B Services
- To communicate with your business regarding the Services provided
- To generate invoices and process payments related to the B2B Services
- To deliver business customer support and address any issues arising from your use of the CostFixers Portal or Services
- To analyze Portal usage, improve Services, and support business operations
- To notify you about CostFixers services and operational updates relevant to your business
- To diagnose, troubleshoot, and protect against errors, fraud, unauthorized activities, and to enforce our Customer Terms, while complying with applicable business legal and regulatory requirements
- For internal business purposes such as reporting, management oversight, and supporting financial, legal, accounting, and administrative operations
- For any other business purposes disclosed to you at the time your information is collected
6. Disclosure of Information
CostFixers does not sell business or personal data. Business contact and account information may be shared only as necessary to deliver services, as described below:
- To perform the Services you request, CostFixers may share necessary business contact information, vendor account credentials, or billing records with your vendors or service providers solely to negotiate, monitor, retrieve statements, or manage accounts on your behalf.
- We engage third-party service providers to support our operations, including Salesforce (data processor), email providers, payment processors, and analytics tools. These providers receive only the information necessary to perform their functions under confidentiality obligations. Some may collect data directly from you under their own policies.
- If you use third-party complementary business services, CostFixers may share limited information with these providers as needed. Their use of your data is governed by their privacy policies.
- We may disclose your information when required to investigate policy violations, comply with laws, protect rights or property, or respond to law enforcement and emergency situations.
- Business information and records may be transferred during events such as mergers, acquisitions, reorganizations, or sales of CostFixers assets.
- CostFixers does not share business or personal data with advertisers or for marketing purposes.
- While we strive to protect your privacy using industry standards, we cannot guarantee absolute confidentiality. Certain disclosures may be compelled by law or result from unauthorized interception.
7. Credential Update
To maintain the security of business data and vendor accounts, all authorized users must update their account passwords at least every 90 days. In the event of multiple failed login attempts or detection of suspicious activity, affected accounts will be automatically locked out and require administrative review before access is restored. CostFixers will notify users of any required credential changes and provide instructions for account recovery as necessary.
8. Opt-Out Rights and Modifications to Personal Data and Usage Settings
Authorized business users may request access to the business information CostFixers has collected about their organization at any time. Users may also update or correct business contact information, vendor account credentials, or billing records as needed. Business users may request deletion of their organization’s data, subject to legal retention requirements and ongoing service obligations. CostFixers does not use business data for marketing or advertising purposes.
9. Data Retention
CostFixers collects only business-related data through your use of the Portal, including business contact information, vendor account credentials, billing records, contracts and invoices, negotiation notes, and portal usage data. CostFixers does not collect unnecessary personal data such as SSN, date of birth, gender, education, or demographic profiling. For details on data collection, use, and sharing, see Sections 4 (Information Collected), 5 (Use of Business Data), and 6 (Disclosure of Information).
As a business customer, you have the right to request deletion of business data held by CostFixers, subject to exceptions for legal holds, audits, or regulatory requirements. Data retention timelines and deletion procedures are outlined in the Terms and Conditions, which are incorporated herein by reference.
To request deletion of business data or for any data governance inquiries, please contact CostFixers.
The Service Provider shall retain all vendor bills, invoices, contracts, and negotiation notes for the entire term of this Agreement and for at least seven (7) years after the later of (i) the Agreement's expiration or termination, or (ii) the date such records are created or received. Credentials (including access logs, certificates, and API keys) shall be retained for a minimum of three (3) years after the later of (i) the Agreement's expiration or termination, or (ii) the date such credentials are created or received. All records must be maintained securely in compliance with applicable laws and industry standards, and made available to the Company upon reasonable request during the retention periods. Retention periods may be extended as required by law, litigation holds, or regulatory obligations.
10. Multi-Location Data handling
Data stored at multiple company locations may be accessed only by authorized personnel of the Company with a legitimate business need, subject to applicable data protection laws and internal access controls. Each location must maintain records of access requests and approvals for cross-location data retrieval or modification. Remote access to data across locations shall be governed by Company security protocols, including multi-factor authentication and periodic access reviews.
Data pertaining to individual franchises or enterprise segments shall be logically separated to prevent unauthorized cross-segment access. Franchisees and enterprise segment managers are responsible for ensuring compliance with Company data governance standards within their respective domains. Shared data resources between segments will be documented, and access will be restricted to designated roles as defined by company policy.
11. Use of Tracking Information
CostFixers uses analytics tools and cookies within its B2B portal to monitor portal usage, system performance, and to improve user experience for business customers. No tracking technologies are used for advertising, behavioral profiling, or marketing purposes. Data collected through analytics includes portal usage statistics, device/browser type, and session duration, but does not include personal or demographic information. CostFixers does not share analytics data with third parties for advertising or marketing. All analytics and cookies are used solely for operational and security purposes within the CostFixers portal.
CostFixers uses cookies within its B2B portal to support secure login, maintain session integrity, and enable essential portal features for business users. Cookies do not contain personal or demographic information and are not used for advertising or marketing. Business users may adjust browser settings to manage cookies, but disabling cookies may limit access to certain portal features. All cookies are used exclusively for operational, security, and analytics purposes within the CostFixers portal.
12. Underage Access and Use of Platform
CostFixers provides services exclusively to businesses and does not offer its Platform or services to individuals, consumers, or minors. CostFixers does not collect or process personal information from children or individuals under any age threshold.
This Platform is intended solely for use by authorized business representatives. CostFixers does not permit registration, submission of data, or access to the Platform by individuals acting in a personal or consumer capacity, or by any minors.
13. Security
CostFixers protects the business data you provide, including business contact information, vendor account credentials, billing records, contracts, negotiation notes, and portal usage data, using security measures designed for B2B clients. CostFixers implements industry-standard encryption technology and access controls to secure data transmissions, vendor credentials, and stored information, and to prevent unauthorized access. Vendor credentials are encrypted and access is limited to authorized personnel only.
While these security protocols are designed to protect your business data, in the event of a security breach or vendor credential compromise, CostFixers will notify the customer promptly and within 72 hours of becoming aware of such breach. CostFixers is not liable for damages resulting from unauthorized access, use, or disclosure of business data or vendor credentials, except as required by applicable law.
The Customer is responsible for taking reasonable steps to maintain the security and confidentiality of all vendor account credentials provided to CostFixers for the purpose of delivering Services. While the Customer is expected to exercise care in managing its vendor accounts, both parties acknowledge that certain risks may exist beyond the Customer's direct control. CostFixers and the Customer will cooperate to address any suspected compromise or unauthorized use of vendor credentials. CostFixers shall not be liable for loss, damage, or liability arising from vendor-initiated actions, including but not limited to changes to vendor accounts, transactions, or data modifications, except as required by applicable law or in cases of CostFixers' negligence or willful misconduct. The Customer agrees to promptly notify CostFixers of any suspected compromise or unauthorized use of vendor credentials.
14. Portal Limitations and Availability Disclaimer
The Company endeavors to maintain continuous access to the portal and to minimize disruptions. However, the portal may be subject to scheduled maintenance, upgrades, or unforeseen outages, and uninterrupted availability cannot be guaranteed. The Company disclaims liability for any temporary unavailability, delays, or interruptions in portal access, whether due to technical issues, third-party service failures, or force majeure events. Users acknowledge that certain features or functionalities may be limited or unavailable at times and agree that the Company is not responsible for any loss or inconvenience resulting from such limitations. The Company will provide reasonable notice of planned maintenance whenever possible and will make commercially reasonable efforts to restore access promptly in the event of service interruptions.